These terms apply to readings, healing sessions, courses, mentoring and events booked with The Butterfly Academy of Psychics (Michelle Virtue, London). By booking, you confirm you have read them. Last updated 2026-10-28.
Who sessions are for
Clients must be 18 or over. Readings, mediumship, Reiki and energy healing, mentoring and courses are offered for spiritual guidance, personal reflection and personal development.
Guidance, not professional advice
Psychic and mediumship readings are interpretive by nature, and results can’t be guaranteed. Nothing shared in a session is a substitute for advice from a doctor, mental health professional, solicitor, financial adviser or other qualified professional, and you remain responsible for your own decisions. Reiki and energy healing are complementary practices and don’t replace medical diagnosis or treatment. If you are unwell, please keep seeing your GP or specialist.
Mediumship
No medium can promise that a particular person in Spirit will come through, or what will be said. I work honestly with whatever comes, and I’ll always tell you if nothing clear is coming through.
Booking, prices and payment
Current prices are shown on the booking page and are charged in pounds sterling when you book. The Intuitive Clarity Consultation is free. Prices for healing sessions, courses, mentoring packages and events are confirmed in writing before you commit.
Rescheduling and cancellations
You can reschedule or cancel a booking using the link in your confirmation email. If you need help, call 07482 343459. Your statutory rights as a consumer, including any right to cancel under the Consumer Contracts Regulations 2013, are not affected.
Online sessions
For Zoom sessions, please join from a private, quiet space with a stable connection. Sessions are not recorded by me unless we agree it in advance; you’re welcome to take your own notes.
Conduct and wellbeing
I may pause or end a session if continuing wouldn’t be in your best interests, for example if you are in crisis, in which case I’ll encourage you to contact appropriate support. If you need urgent help, call NHS 111, Samaritans on 116 123, or 999 in an emergency.
Complaints
If something isn’t right, please tell me through the contact page and I’ll respond promptly. These terms are governed by the law of England and Wales.